Return and Refund Policy
Please review our Return and Refund Policy to understand the guidelines for returns and exchanges.
Return Guidelines
- Immediate Inspection: We kindly request that you inspect the product in the presence of the delivery personnel as soon as it is delivered. If you notice any damage, defects, or if you have received the wrong product from BillionUr, please bring it to the attention of the delivery person immediately. Once the product is accepted and signed for, we will not be able to accept any claims related to the product’s condition.
- Defective or Wrong Products: If you receive a product that is defective or not the one you ordered from BillionUr, you have the right to return it. In such cases, please return the product to the delivery person immediately and contact us without delay.
Return Restrictions
- Unsealed Products: We regret that we cannot entertain complaints related to products that have been unsealed or used. To be eligible for a return, the product must remain in its original, sealed packaging.
- Change of Mind: If you have ordered a product by mistake or it does not meet your expectations, you have the opportunity to exchange it. In this scenario, you will be responsible for the cost of returning the incorrect product to us and the cost of shipping the new product to you.
How to Initiate a Return:
For defective, damaged, or wrong products, please contact us immediately, and we will guide you through the return process.
To request an exchange for a product ordered by mistake, please get in touch with our Customer Support Team. They will assist you in initiating the exchange process.
Refund Process:
Once we receive the returned product and verify its condition, we will process your refund or exchange as per the applicable policy.
Please keep in mind that adhering to these return guidelines will help us serve you better and provide you with a seamless shopping experience.
If you have any questions or require further assistance regarding returns or refunds, please do not hesitate to contact our Customer Support Team. We are here to assist you.